Terms & Conditions

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Consultation Card Consultations will now resume at the spa, we will no longer ask you to complete these online. Please arrive at least 30 minutes prior to your treatment so you are unrushed and on time to begin your treatments with us. Any Changes?

Should you wish to make any changes to your appointments please let us know, we will call you a day before to confirm treatments and timings and to complete a health assessment.

Spa Facilities

For all hotel stays and spa days for 90 mins or more we offer complimentary use of our outdoor heated vitality pool, steam, sauna and relaxation rooms. Although these no longer require booking, we do kindly ask for you to call ahead or pop into the spa to check availability. We allow 6 maximum in each of the outdoor vitality pool, steam and sauna at a time with a total of one hour’s usage per visit.

Spa Refreshments?

For the time being, we will be offering selected cold soft/alcoholic beverages and healthy snacks. Please do contact us if you would like to book in for Lunch, Afternoon Tea or Dinner at our hotel’s restaurants.

House Rules!

Minimum Age-We love all ages in our spa, but we cannot accommodate children and teens under 16 years at the spa.

Deposits

To secure your appointment we will ask you for a 100% deposit. This can be paid via card or gift voucher upon booking. Unfortunately, without a deposit we can’t secure your booking.

Cancellation

We know that sometimes things go a miss, and if you can’t make your appointment please let us know no less than 12 hours in advance. Unfortunately, if you forget to cancel, and it is less than 12 hours until your appointment, you will be charged the full payment.

Late Arrivals

Should you arrive late please be advised the time will be deducted from the length of the scheduled treatments and we are unable to extend/move the treatment time.

Arrive on Time

Our guests are invited to arrive 30 minutes prior to their treatment time to complete their consultation form, shower and prepare for their treatment.

Medical Conditions

Please let us know if there is any health history that could affect your treatments with us in advance, in addition any allergies you may have that would affect our product selection. If you’re feeling unwell, please refrain from using the spa. If we believe you to be unwell, we reserve the right to ask you kindly to return when you are feeling better.

Pregnant

Firstly congratulations, let us know so we can recommend the right treatment for you. Use of our Vitality Pool, steam and sauna is not permitted during pregnancy.

What to bring

Please bring a swimsuit if you are planning to use the Spa Facilities.

Tranquillity

Mobiles, tablets and computers aren’t conducive to a relaxing spa experience, please leave them on silent in your lockers. Help us keep Weavers’ a digital detox zone! Peace Out!

Pets

We love a furry friend, however not everyone does. Therefore, we are a no pet zone at the spa, however our hotel would happily house them.

Vouchers

Give the gift of spa with our bespoke gift vouchers valid for 12 months, ask our team for details. If you have a voucher that has expired whilst we have been closed, kindly email us.

Spa Membership

We have 6 Spa Membership options to suit a rookie right through to a spa connoisseur, please ask a member of our team for more details starting from £44 per month.

Treatments

For more information on our Re-Invention treatments, please visit

https://theswanatlavenham.co.uk/spa/treatments/new-treatments/.

We will be introducing a new spa treatment menu later in the year. We will continue to run our current menu until September 2021. Should you wish to schedule the couples room, this will now be available from Monday 19th July 2021. Spa Boutique

Our Spa Boutique is the perfect place to re create a spa at home or find a gift, we stock Temple Spa, Jennifer Young, Spongelie, Make Up By Mii, Scentered Balms and basq NYC. You’ll never be short on selection with our handpicked spa delights.